Privacy Policy

This policy explains how Velor House ("we", "us") collects and uses your information when you use this website.

What we collect

• Contact details you give us: name, email address, phone number and delivery address.
• Order information: items purchased, order value, payment method and order history.
• Account information: if you create an account, your email and a securely hashed password.
• Technical and usage data: device, browser, pages viewed and basic analytics, collected to keep the store working and to improve it.

How we use it

• To process, deliver and support your orders.
• To respond to your enquiries and provide customer support.
• To send order updates, and — only if you opt in — marketing emails. You can unsubscribe from marketing at any time via the link in any email.
• To detect and prevent fraud and abuse, and to meet legal obligations.

Who we share it with

We never sell your personal data. We share it only with the service providers needed to run the store and fulfil your order — for example our courier partners and, when online payments are enabled, our payment processor — and only for that purpose.

Payment data

Card, UPI and net-banking details (when online payments are enabled) are handled directly by a PCI-DSS compliant payment processor and are never stored on our servers.

Data retention

We keep order records for as long as needed for accounting, warranty, tax and legal purposes. Marketing contact details are kept until you unsubscribe.

Your choices

You can ask us to access, correct or delete your personal data, or to stop marketing to you, by emailing velorhouse@gmail.com.

Contact

Velor House, Lalganj Ajhara, Pratapgarh, Uttar Pradesh – 230132, India. Email: velorhouse@gmail.com.